01 / The challenge
Rebuilding the center of operations.
The project extended well beyond the brand’s digital presence. Bhavani needed to bring client acquisition, onboarding, personalized protocols, appointments and follow-up together with orders, inventory and commissions. The challenge was to connect that journey and give each user role the tools it needed.
- Starting point
- A platform to rebuild
- The new approach
- An integrated coaching environment
The objective
Bring continuity to the client experience and Bhavani’s operations within one platform.
02 / The rebuild
Designing the journey from onboarding to follow-up.
We organized the platform around the client lifecycle: from registration and the initial questionnaire to coach support, orders and follow-up. Therapy and learning spaces sit alongside that journey, together with management tools for the internal team.
- 01
Onboarding
Registration, an initial questionnaire and scheduling as the entry point to the Bhavani experience.
- 02
Support
Personalized protocols, appointments, follow-up questionnaires and communication with the coach.
- 03
Operations
Workflows for orders, products, batch inventory, commissions and loyalty credits.
03 / The ecosystem
One platform, different ways to participate.
The experience is organized into three service areas and dedicated spaces for each role. Clients, coaches and administrators share a common working context, with views and actions suited to their responsibilities.
The Bhavani ecosystem
Bhavani Wellness
Coaching, therapy and learning alongside business management.
- JOURNEY
- Personalized protocols and follow-up for each client’s journey.
- LEARN & GROW
- A course catalog, lessons and learning progress.
- CARE
- Therapy services, specialist profiles and session scheduling.
An experience for each role
Clients
Their protocol, appointments, orders, messages, courses and credits in a dedicated portal.
Coaches
Client portfolios, protocols, follow-up, scheduling and orders.
Therapists
Service profiles, availability and session management.
Administration
Business overview, users, products, batches, orders and commissions.
Ambassadors
Referrals, personal codes and commission information.
Investors
Read-only views of aggregate business indicators.
04 / Explore the platform
Explore the platform from the inside.
Six screens covering the coach experience, the client portal and internal operations. Browse the gallery or enlarge each screenshot to see the details.
01 / 06
The coach’s starting point
A dashboard bringing together activity, pending tasks and access to clients, protocols, follow-up and services.
Screenshots from the demonstration environment with sample data. Visible figures are not project results.
05 / The outcome
A complete platform for Bhavani’s business.
We delivered the complete Bhavani Wellness platform, bringing client support, commercial management and internal operations into one environment. Each role has a dedicated space within a shared experience.
Continuity
A journey covering client onboarding, support and follow-up.
Consistency
A shared visual language for coaching, therapy, learning and administration.
A complete view
A delivered platform bringing together the client experience and internal operational tools.
The visual tour shows the demonstration version. Its indicators illustrate the interface and are not measured business results.