Deskrive
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Deskrive Care

Keep your digital operation stable, secure and ready to grow

After launch, your site, store or software needs continuity. Deskrive Care combines corrective maintenance, security, organized technical support and controlled evolution for each type of solution.

  • Post-launch technical continuity
  • Defined monthly capacity and response times
  • Plans for web, eCommerce, apps and systems
Request Deskrive CareView plans

Service options

Choose the right Care plan for your solution

Kickstarter and Essentials have a defined monthly capacity. Software and Pro are tailored to your platform after a technical assessment. Each card summarizes the essential differences to choose the right starting point.

P1 means a critical incident. The first response starts support; it is not a resolution deadline. Hours are counted within the agreed service schedule.

Published plan

Care Kickstarter

Clear continuity for informational websites, without eCommerce complexity or product evolution.

For

Informational websites.

Corrective capacity
4 h/month
First P1 response
4 business hours

Key differences

Evolution
Not included; quoted as a separate project.
Active monitoring
Not included.
Activation and hours
Standard activation · Mon–Fri, 9 am–6 pm (Mexico City).

Includes

  • Backups and restoration capability according to the infrastructure.
  • Controlled updates to components managed by Deskrive.
  • Corrective maintenance and content management in existing structures.
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Published plan

Care Essentials

Keeps a store or robust website operational with technical support for features already configured.

For

Robust websites and eCommerce.

Corrective capacity
6 h/month
First P1 response
2 business hours

Key differences

Evolution
Not included; quoted as a separate project.
Active monitoring
Not included.
Activation and hours
Standard activation · Mon–Fri, 9 am–6 pm (Mexico City).

Includes

  • Monthly report of work, incidents, capacity used and risks.
  • Monthly security review and controlled updates.
  • Corrective maintenance of the configured store.
  • Technical support for catalog, cart, checkout, gateways, shipping, coupons and transactional email.
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Custom quote

Care Software

For web applications, systems, custom software and mobile apps that need continuity and controlled evolution.

For

Apps, web systems, custom software and mobile apps.

Custom scope

Capacity, modules and support commitments are defined after the technical assessment.

Key differences

Evolution
Capacity agreed per project.
Active monitoring
Available as a module.
Activation and hours
Technical activation · service hours defined in the quote.

Includes

  • Monthly report and follow-up session.
  • Continuity capacity for incidents with a technical owner.
  • An evolution pool for limited features and integrations, prioritized in the backlog.
Request an assessment

Selection only

Care Pro

Coverage for critical digital operations, available after assessing criticality, technical maturity, access and service capacity.

For

Critical digital operations.

Custom scope

We agree capacity, monitored flows, service hours and support commitments for your operation.

Key differences

Evolution
Minor improvements tailored to operations.
Active monitoring
Included with a custom scope.
Activation and hours
Technical activation and selection · service hours defined in the quote.

Includes

  • Expanded corrective maintenance with defined scope.
  • Priority attention within the agreed extended schedule.
  • Controlled minor evolution, monthly reporting and strategic review.
Request an assessment

Monthly capacity and agreed allowances do not roll over. For Software and Pro, hours, modules, service hours and support commitments are defined in the quote. Final scope and pricing are confirmed in the commercial proposal; Care Pro is subject to assessment and selection.

Launch is not the end: it is when care begins

Publishing a site, opening a store or putting an application into production is only the first step. Without maintenance, platforms become outdated, incidents appear, security weakens and teams lose the speed to fix what affects users and revenue.

Deskrive Care supports solutions built by Deskrive as well as third-party projects. If a system lacks sufficient documentation, we first perform analysis and documentation so it can be operated with clear technical criteria.

  • Avoid costly interruptions

    We diagnose and fix errors in existing features such as forms, authentication, checkout, APIs, transactional email and integrations within the contracted capacity.

  • Maintain security and continuity

    We apply controlled updates, review dependencies and vulnerabilities according to the plan, and retain backups and restoration capability according to the infrastructure.

  • Keep content updates organized

    For Web and eCommerce plans, we update copy, images and resources within existing structures, with a monthly quota defined in the commercial proposal.

  • Evolve without losing control

    In Care Software and Care Pro, we separate continuity from evolution so support does not compete with the roadmap or become an undefined project.

  • Projects developed by third parties

    We can take over external sites, stores, applications and systems. If documentation is missing, architecture, stack, access, risk and runbook analysis is a required prior step.

What Deskrive Care covers

  • Activation and access

    We confirm owners, repository, infrastructure, domain and support channels. For third-party projects, we first assess the available documentation.

  • Corrective maintenance

    Diagnosis, correction, basic testing and deployment of fixes for what has already been built. Monthly capacity does not roll over.

  • Security and stability

    Updates to components managed by Deskrive, plan-based security reviews, backups and restoration according to the contracted infrastructure.

  • Priority-based support

    We classify incidents by impact: P1 is a critical disruption, such as a site outage or a checkout that prevents purchases. Levels P2–P4 rank other incidents by urgency; support follows the agreed schedule.

  • Reporting and follow-up

    We share a monthly summary or report of work, incidents, capacity used, risks and recommendations.

  • Modules when your solution needs them

    Care Software can add Mobile, critical integrations or observability. Care Pro includes active monitoring and priority attention with an agreed scope.

How Deskrive Care works

  1. Activation

    We align owners, support channels and covered scope, then validate access, technical information and dependencies so we can begin from a shared operating baseline.

  2. Classification

    We review each request and prioritize it by impact, urgency and dependencies. We determine whether it belongs to continuity, evolution or an independent project.

  3. Estimation

    When an evolution is needed, we define scope, assumptions and acceptance criteria to align what will be delivered before the work is scheduled.

  4. Execution

    The team diagnoses, fixes or delivers focused development within the agreed scope; we validate changes in an appropriate environment and coordinate deployment.

  5. Communication

    Through the agreed channels, we keep visibility into progress: request status, pending decisions, risks and dependencies that could affect priority.

  6. Report

    At the close of each period, we provide a clear view of completed work, incidents, capacity used, risks and recommendations for the next priorities.

Operational follow-up

We track what keeps your operation protected

We do not measure Care only by closed tickets. We agree on indicators by plan and solution type to prioritize continuity, risks and next decisions.

  • Operational visibility

    Availability, P1–P4 incidents, security updates and stability of critical flows.

  • Priorities with context

    Use of continuity and evolution capacity, prioritized risks, dependencies and requests that need a separate project.

  • Actionable learning

    Recommendations turned into a backlog or project, with the next step visible to business and technology.

Indicators we review

Classified and handled incidents
P1–P4
Consumption, risk and priority report
Monthly
Evidence to decide continuity or evolution
Actionable

Service fit

Ideal for companies that…

Care is designed to provide technical continuity with clear rules, without confusing daily support with a growth project.

  • Have already launched a website, eCommerce, application or system, built by Deskrive or a third party.

  • Need technical continuity without improvising every incident.

  • Depend on forms, checkout, integrations or production apps.

  • Want to separate support, minor evolution and large projects.

  • Look for clear reports of work, risks and next steps.

  • Operate a digital asset whose downtime critically affects revenue or service.

When scope grows

Continuity today, evolution when needed

Care keeps what is already in production stable. When scope exceeds included evolution—redesigns, migrations, new modules or architecture changes—the same team can quote it as a project with clear scope and date.

Care request

Tell us which solution needs care

Tell us the solution type, who built it and the plan you are interested in. If a third party built it and it has no documentation, select “Analysis and documentation”.

Book a video call

You can also email us at hola@deskrive.com

Fields marked with * are required.

Contact details
Solution information

If this is a third-party project without documentation, also select “Analysis and documentation.” Software and Pro are custom quoted.

We do not publish prices on this page. After reviewing your case, we will share the applicable scope and terms.

Frequently asked questions

Are Deskrive Care prices published on the site?

No. The site presents plans and features. Pricing is provided in the commercial proposal or quote.

Are hosting, domain and licenses included?

No, unless the commercial proposal says otherwise. Infrastructure, CDN/WAF, gateways, transactional email, storage and monitoring tools are contracted or quoted separately.

Do hours roll over?

No. Continuity capacity and evolution pools are recorded against work in the contracted period and do not roll over.

Does Care include redesigns or major new features?

No. Corrective maintenance restores what exists. Evolution covers limited changes according to the plan or quote. Migrations, redesigns, significant modules or architecture changes are quoted as a project.

Do you offer 24/7 support?

Monitoring in coverages that include it can run continuously. Human attention follows the plan or quoted schedule. Additional on-call coverage or critical availability is quoted separately.

Does Essentials run my store: orders, inventory and prices?

No. It includes technical maintenance of the configured store. Commercial operation and logistics remain with the client.

Do Care Software and Care Pro give everyone the same hours?

No. They have a custom scope: capacity, modules and support commitments are defined for each project or operation.

Can I hire Care Pro online?

No. Care Pro is available by selection after Deskrive evaluates criticality, technical maturity and service capacity.

What if an incident comes from a recent Deskrive delivery?

It is handled as warranty according to the terms agreed for that delivery; it should not consume the client’s evolution pool.

Can I change plans?

Yes, through a new proposal or quote and, when needed, reactivation or an adjusted technical profile, especially when moving to Software or Pro.

Do you work on sites, eCommerce or software not built by Deskrive?

Yes. We assess the asset and access; if documentation is insufficient, we first conduct a separate analysis and documentation engagement. With that deliverable, the appropriate Care plan can be activated.

What is the analysis and documentation service?

It is a separately quoted prior scope to understand architecture, stack, dependencies, critical flows and risks, and leave operational documentation. It does not replace Care: it enables it to be operated with sound judgment.

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